Frequently Asked Questions
Get all the details on how your Jade Sleep order is processed, shipped, and tracked.
We dispatch most orders within 1–2 business days. Delivery timelines:
Metro cities: 3–5 days
Tier 2 & 3 cities: 5-7 days
Remote areas: 7-10 days
Yes! You’ll receive a tracking link via SMS or email as soon as your order ships.
We deliver to most pin codes across India. If you're unsure, reach out and we’ll check for your area.
Yes — we customize everything in our adjustable beds, including dimensions, finishes, remote presets, and more. Custom orders typically take 10–15 days to dispatch. Just contact us with your request.
If your order hasn’t shipped yet, we’ll try our best to update the address. Please contact our support team as soon as possible.
Learn how to set up and care
for your Jade Sleep products for long-lasting comfort.
Yes — all our mattresses work with adjustable beds.
For the best comfort and flexibility, we recommend using our natural latex mattresses with them.
Yes, it arrives semi-assembled. Most customers complete setup in under 30 minutes with basic tools.
Please refer to the care & maintenance manual included with your product for detailed instructions.
Absolutely. Our beds feature slow, smooth motion, one-touch presets like Zero Gravity, and ergonomic design ideal for senior users.
Understand the features that make our products different — and better for your sleep.
- Head & leg lift, massage, memory presets, under-bed lighting.
- A500: Includes all A300 features, plus neck tilt (third motor), wall-hugging design, and USB ports.
Yes. Our latex and orthopedic memory foam options offer spinal alignment, pressure relief, and responsive support.
Zero gravity lifts your upper and lower body into a relaxed, weightless position. It can help reduce back pressure, improve circulation, ease acid reflux, and minimize snoring.
Yes — our latex is 100% natural and certified by GOLS (Global Organic Latex Standard) and GOTS for organic cotton.
Your comfort is our priority. Here’s what you need to know about returns and guarantees.
Yes — standard-size mattresses come with a 30-night trial. If you’re not satisfied, we’ll arrange a return and full refund.
Custom-size mattresses and adjustable beds are not eligible for return, unless there is a manufacturing defect.
- Standard mattresses: Returnable within 30 days
- Custom mattresses: Not returnable unless defective
- Adjustable beds: Final sale If you're unsure about fit or features, we recommend speaking with our team before ordering.
- Mattresses: 8-year warranty
- Adjustable beds: 5 years on frame, 15 months on
motor/electronics
- Pillows: 2-year warranty
Just reach out to us if you need help — we’re happy to assist.
Yes — return shipping is free when applicable (e.g., valid returns from eligible locations within the return window).
We’re here to help!
📞 Call us: +91 7386020805
📩 Email: contact@jadesleep.in
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